Refund & Return Policy

 

1. Overview

We want you to be happy with your purchase. Please inspect your order on delivery and contact us promptly if there is a problem. This policy explains when returns, refunds, and store credit apply.

2. Contact for Returns

Before returning any item, please email us at Violetearlifestyle@gmail.com with your order number, photos (if applicable), and a brief description of the issue. We will reply with return instructions.

3. Damages and Incorrect Items

• Inspect your order upon receipt. If an item is damaged, defective, or you received the wrong item, contact us immediately so we can evaluate and make it right.
• For damaged/defective items, you must record and share an opening/unboxing video that clearly shows the condition of the package and product at the time of delivery.
• If the opening video confirms the damage or defect, we will issue store credit for the value of the item. Please note: we do not provide cash refunds for items returned under this rule; store credit will be issued instead.

4. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items (special orders)
• Personal care items (e.g., beauty/personal hygiene products)
• Sale items and gift cards

If you have questions about a specific product, contact us before placing your order.

5. Refunds and Store Credit

• Once we receive and inspect your returned item, we will notify you by email whether your refund or store credit is approved.
• If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.
• For approved damaged/defective returns that qualify under Section 3, we will issue store credit instead of a monetary refund. Store credit will be valid for use on future purchases; details of the credit (amount, expiry if any) will be provided in the approval email.
• If more than 15 business days have passed since we approved your return and you have not received your refund or store credit, please contact us at Violetearlifestyle@gmail.com.

6. Shipping & Returns Process

• If a return is authorized, we will provide instructions on how and where to send your package.
• Unless otherwise stated (for example in cases of confirmed damage or wrong item), customers are responsible for the return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

8. Questions

If you have any questions about returns or refunds, please contact us:
Email: Violetearlifestyle@gmail.com
Phone: +91 83559 68924